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Privacy Policy

Last Updated: February 25, 2026

This Privacy Policy describes how Vessara LLC ("Vessara," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website at vessara.co and any related services, APIs, or applications (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Payment Information: When you subscribe to a paid plan, we collect billing information through our third-party payment processor. Vessara does not store your full credit card number or payment credentials on our servers.
  • Uploaded Content: Images you upload for processing. These are automatically deleted within 24 hours of processing.
  • Communications: Information you provide when contacting us for support or feedback.

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, API calls made, timestamps, and interaction patterns.
  • Device Information: Browser type, operating system, device type, and screen resolution.
  • IP Address: Collected for security purposes, rate limiting, and approximate geolocation.
  • Cookies: We use essential cookies for session management and optional analytics cookies to improve the Service.

1.3 Information from Third Parties

If you sign in using a third-party service (e.g., Google, GitHub), we may receive your name, email address, and profile picture from that provider, subject to their privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing the Service: Processing your images, managing your account, and delivering API access.
  • Billing and Payments: Processing subscriptions, managing invoices, and handling refunds.
  • Communication: Sending account-related notifications, responding to support requests, and providing service updates.
  • Security: Detecting and preventing fraud, abuse, and unauthorized access to the Service.
  • Analytics: Understanding how the Service is used to improve features, performance, and user experience.
  • Legal Compliance: Complying with applicable laws, regulations, and legal processes.

We do not use your uploaded images for AI model training, advertising, or any purpose beyond providing the Service.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of recipients:

3.1 Service Providers

We use third-party service providers to help operate the Service, including:

  • Cloudflare — Content delivery and security
  • Neon — Database hosting
  • Email provider "Resend" — Transactional email delivery

These providers are contractually obligated to use your information only as necessary to provide their services to us.

3.2 Legal Requirements

We may disclose your information if required to do so by law, or in good faith belief that such action is necessary to:

  • Comply with a legal obligation, subpoena, or court order
  • Protect and defend the rights or property of Vessara LLC
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of such transaction. We will notify you of any such change in ownership.

4. Data Retention

  • Account Data: Retained for the duration of your account and for a reasonable period after account deletion to comply with legal obligations.
  • Uploaded Images: Automatically deleted within 24 hours of processing.
  • Processed Output: Available for download for a limited period, then automatically deleted.
  • Usage Logs: Retained for up to 12 months for analytics and security purposes.
  • Payment Records: Retained as required by tax and financial regulations.

You may request deletion of your account and associated personal data at any time by contacting us at [email protected].

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.3.
  • Encryption at Rest: Stored data is encrypted using AES-256 encryption.
  • Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
  • Infrastructure Security: We use reputable cloud infrastructure providers with SOC 2 compliance.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 All Users

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Opt-Out: Opt out of non-essential communications at any time.

6.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You may request details about the categories and specific pieces of personal information we have collected.
  • Right to Delete: You may request that we delete personal information we have collected from you.
  • Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide an opt-out mechanism.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your rights, contact us at [email protected]. We will respond to verifiable requests within 45 days.

6.3 EEA/UK Residents (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 6.1, as well as:

  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Lodge a Complaint: File a complaint with your local data protection authority.

The legal bases for our processing of your data include: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

7. Cookies

7.1 Essential Cookies

We use essential cookies for session management and authentication. These are strictly necessary for the Service to function.

7.2 Analytics Cookies

We may use analytics cookies (e.g., Google Analytics) to understand how the Service is used. You can opt out of analytics cookies through your browser settings or by using the Google Analytics Opt-Out Browser Add-on.

7.3 Managing Cookies

Most browsers allow you to control cookies through their settings. Disabling essential cookies may affect your ability to use the Service.

8. International Data Transfers

Vessara is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States.

For users in the EEA/UK, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission as a legal mechanism for data transfers, where applicable.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Vessara LLC

Email: [email protected] / website: https://vessara.co

For data deletion or access requests: [email protected] / For general support: [email protected]